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Call Center im Gesundheitswesen

Call centre in the healthcare sector: Agent (m/f/d)

Vienna, Austria 

Apply now!

Your area of responsibility.

  • Organisation and responsibility for patient calls to outpatient clinics/children's outpatient clinics
  • Efficient processing of patient enquiries, organising appointments and passing on information
  • Work closely with other departments to ensure a service-orientated and helpful customer experience
  • Compliance with processes and guidelines to ensure professional and solution-orientated service provision

What you bring with you.

  • Experience in call centre, customer service or healthcare is an advantage - career changers welcome
  • Fluent written and spoken German
  • Good knowledge of English
  • Turkish and/or Arabic as additional language skills desirable
  • Technical affinity
  • Excellent communication skills and a strong service orientation
  • Resilience and empathy in dealing with patients and their families
  • Willingness for continuous further training
  • Independent, results-orientated and structured way of working

What we offer in return:

  • Dynamic and team-orientated work in a growing healthcare company
  • Interesting varied activities with personal responsibility
  • Flexible working hours model on a full-time or part-time basis - your work-life balance and individual needs are important to us!
  • Pleasant team culture and modern working environment
  • Very good public transport connections
  • Employment with 14 monthly salaries
  • Appropriate remuneration for this position of €31,000 gross per annum on a full-time basis. Depending on experience and qualifications, there is a willingness to overpay.

By submitting your application documents, you agree that your personal data may be used for the purpose of the application process in accordance with our Privacy policy are processed. The data will be treated confidentially and will not be passed on to third parties unless this is necessary to carry out the application process or is required by law.

€ 31.000

Annual gross salary

  • Location Vienna
  • Full-time or part-time
  • Immediately or by arrangement
  • Without personnel responsibility
  • Category: Administration

Depending on experience and qualifications, there is a willingness to overpay.

Do you have any questions?

Esther Böcskör, B.A.

HR Generalist

  • bewerbung@centorva.at
  • + 43 660 1894008

We value diversity and welcome all applications

Regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity!

About us:

As a modern and patient-centred healthcare company, we stand for high-quality care, efficient processes and empathetic communication. Every day, we support numerous patients, families and medical facilities with organisational and administrative matters, actively contributing to smooth healthcare provision.
We focus in particular on the telephone coordination and care of patients in paediatric outpatient clinics - areas in which empathy, professionalism and reliability are particularly in demand.

Our team combines professional expertise with a passion for service quality. We work together to provide patients with the best possible support in often challenging situations and to offer them a positive, trusting experience. We attach great importance to respectful cooperation and transparent communication.

If you want to become part of a dedicated team in a growing healthcare company that makes an important contribution to improving patient care every day, we look forward to getting to know you!

Don't miss this unique opportunity!

Apply now!

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Call centres in the healthcare sector - efficient communication for patients and practices

Call centres in the healthcare sector play a central role in ensuring smooth communication between patients, doctors, therapists and other healthcare providers. They ensure that enquiries, appointments and administrative processes are handled professionally, efficiently and in a patient-centred manner. Through their work, call centres make a significant contribution to patient satisfaction and relieve the burden on medical staff.

One of the main tasks of a call centre in the healthcare sector is appointment management. Patients can make, reschedule or cancel appointments quickly and easily, which optimises practice organisation. At the same time, waiting times are reduced, processes are organised efficiently and bottlenecks in practice operations are avoided.

In addition, call centres in the healthcare sector provide telephone advice and initial information. Patients receive support with organisational questions, advice on procedures or information on treatments. This relieves the burden on medical staff and ensures that doctors and therapists can concentrate on direct medical care.

Another focus is on coordination between patients and various specialist departments. Call centres serve as an interface when patients are referred to specialists, examination appointments need to be coordinated or findings need to be forwarded. Structured processes and clear communication ensure seamless care.

Modern call centres in the healthcare sector often work with digital systems and software solutions that centrally record patient data, appointment schedules and communication histories. This enables fast, error-free processing of enquiries and contributes to documentation and quality assurance.

In addition to organisational tasks, call centres also provide support in the area of patient service. They remind patients of appointments, provide information on check-ups, vaccinations or therapies and thus actively contribute to preventive healthcare. Personalised support builds trust and makes patients feel that they are in good hands.

In addition to organisational skills, call centre employees in the healthcare sector also need empathy, strong communication skills and discretion. The sensitive handling of patient data and personal concerns is essential in order to comply with data protection guidelines and ensure the quality of patient care.

In summary, call centres in the healthcare sector are indispensable for efficient organisation, patient-oriented care and relieving the burden on medical teams. They combine modern technology, professional communication and service orientation and make a decisive contribution to ensuring that processes in surgeries, clinics and therapy centres run smoothly.

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